Privacy policy

Privacy Policy (Simple English)

1. Access Data and Hosting You can visit our website without telling us who you are. When you visit, our web server saves some technical data, like the name of the file you opened, your IP address, the date and time, how much data was sent, and which internet provider you used. This helps us keep the website running smoothly and improve our service.

Hosting Some parts of our website are run by trusted service providers. They host our site and process your data for us. These providers may be located in countries like Canada or the USA. If they are in the USA, they are certified under special data protection agreements.

2. Using Your Data for Orders and Contact

2.1 Orders When you order something, we collect the data needed to complete the order (like your name, address, and payment info). This is needed to send your products and handle things like returns or support. We only collect the data you give us in the form.

2.2 Customer Account If you create an account, we use your data to make it easier for you to place future orders. You can delete your account anytime. If you do, we delete your data unless you gave us permission to keep using it.

2.3 Contacting Us If you contact us by form, email, or live chat, we use your data to reply to you. We only ask for the information we need. After your request is finished, we delete your data unless you allow us to keep it.

3. Shipping Your Order To send your order, we share your shipping info with the delivery company. This includes your name and address.

Shipping Notifications If you give permission, we also share your email or phone number so the delivery company can tell you when your package will arrive. You can take back your permission anytime.

Examples of delivery services we use:

  • UPS

  • DHL

  • DPD

4. Payment Processing

4.1 Processing Payments Depending on the payment method, we may share your payment details with banks, payment services, or technical helpers. Sometimes, these services collect the payment data themselves.

4.2 Fraud Protection and Payment Management We may share extra data to help prevent fraud and make the payment process better (like handling refunds or billing). This helps protect both you and us.

5. Email Marketing

5.1 Newsletter Sign-Up If you sign up for our newsletter, we use your email to send you updates. You can unsubscribe anytime using the link in the email or by contacting us.

5.2 Sending Newsletters Our newsletters may be sent by trusted services located in the USA. These services are certified for data protection.

6. Cookies and Technologies

We use cookies and similar tools to make our site better. Cookies are small text files saved on your device. Some are deleted after you leave the site, others stay and help us recognize your browser next time.

Your Device Privacy Some tools are needed for the website to work — these don’t require your permission. Others need your consent, like tracking or marketing tools. You can change your cookie settings anytime.

Necessary Cookies help with things like the shopping cart. Other Cookies may be used for analysis or advertising. Details are in the next section.

7. Tools and Cookies from Other Companies

7.1 Google Services We use Google tools (like Analytics and Ads) to understand how people use our site and to show ads. Google may send your data to servers in the USA. Google may combine data if you’re logged into your Google account. You can find more info in Google’s privacy policy.

Google Analytics helps us understand what visitors do on our site. IP addresses from EU users are made anonymous before Google processes them.

Google Ads lets us show ads in Google search results and on other websites based on your past visits.

7.2 Facebook Services

Facebook Analytics helps us understand how users interact with our website.

Facebook Ads allows us to show you ads on Facebook and other Meta platforms. Facebook decides who sees which ads, based on your activity.

8. Social Media

We are active on platforms like X (Twitter), Instagram, and YouTube. If you visit our pages there, the platform collects your data (with your permission). They may use this to show ads that match your interests.

For example:

  • X (Twitter) is run by Twitter International in Ireland.

  • Instagram is run by Meta Platforms Ireland.

  • YouTube is run by Google Ireland.

These services may use servers outside the EU. Some countries have approved data protection levels, others don’t. In those cases, we use special contracts to protect your data.

9. Your Rights and How to Contact Us

9.1 Your Rights You have the right to:

  • Know what personal data we have about you (Art. 15 GDPR)

  • Correct wrong data (Art. 16 GDPR)

  • Delete your data (Art. 17 GDPR), unless we need it for legal reasons

  • Limit how we use your data (Art. 18 GDPR)

  • Get a copy of your data (Art. 20 GDPR)

  • Complain to a data protection authority (Art. 77 GDPR)

You can also say no to how we use your data if we are doing it for our interests. If we use your data for direct advertising, you can always say no.

9.2 How to Contact Us If you have questions or want to use your rights, contact us at:

Joshua Mawugnon Dogbe Elbingstrasse 14a 23569 Lübeck Germany Email: support@dedogbe.com